Our Process
A systematic approach to piano care ensuring consistent, exceptional results
Step-by-Step Workflow
How we transform your piano care experience
Initial Consultation
Contact us by phone or email. We'll ask about your piano, its condition, and what you're looking to accomplish. This helps us prepare and provide accurate initial guidance.
Schedule Appointment
We'll find a time that works for your schedule. For mobile services, we coordinate access to your location. For workshop work, we arrange pickup or delivery.
On-Site Assessment
For tuning and basic services, we visit your location and conduct a thorough evaluation. We identify all issues and provide a complete picture of what your piano needs.
Detailed Estimate
After assessment, we provide a written estimate with clear pricing. We explain what needs to be done, why, and give you options at different price points when available.
Expert Service
Our certified technicians complete the work with meticulous attention. We use proper techniques, quality materials, and work efficiently to minimize disruption.
Quality Check
Before considering the job complete, we perform thorough testing. For tuning, we check again after 48 hours to ensure stability.
Your Approval
We walk you through the completed work, demonstrate everything that was done, and answer any questions. Your satisfaction is our final measure of success.
Follow-Up
We provide care recommendations and schedule your next maintenance visit. We're available anytime between visits if you notice any issues.
Our Workshop Standards
When your piano comes to our workshop, it receives care in an environment designed specifically for piano work. Our climate-controlled space maintains optimal temperature and humidity for sensitive instrument work.
We follow strict protocols for cleanliness and organization. Each instrument is tracked through our system, so you'll always know the status of your piano. Communication is key—we keep you informed throughout the process.
Our work areas are equipped with proper lighting and specialized tools for every task. We invest in quality equipment because it produces quality results. When we say "professional grade," we mean it literally—these are the same tools used by manufacturer service centers.
- Climate-controlled workshop environment
- Professional-grade tools and equipment
- Strict tracking and communication protocols
- Secure storage and insured work
What Sets Us Apart
Our commitments to every client
Written Estimates
No surprises. You'll receive a detailed written estimate before any work begins. We stick to our quotes unless new issues are discovered and approved.
On-Time Appointments
We respect your time. Our technicians arrive within the scheduled window and complete work as promised. Rescheduling is rare and communicated promptly.
Clear Communication
We explain what we're doing in plain language. You'll understand the condition of your piano and the reasoning behind our recommendations.
Quality Guarantee
Our work is guaranteed for 90 days. If anything doesn't feel right, we'll make it right at no additional charge.
Ready to Experience Our Process?
Contact us today to schedule your piano service consultation.
Schedule Consultation