Frequently Asked Questions

Most pianos benefit from tuning every 6-12 months. Factors that may require more frequent tuning include heavy use, exposure to significant climate changes, and pianos that haven't been tuned in a long time. We recommend seasonal check-ins to maintain optimal stability in Wisconsin's variable climate.

Pitch raising is needed when a piano has fallen significantly below standard pitch (A440). Over time, string tension decreases, pulling the entire instrument down. Restoring proper pitch requires multiple tunings over several visits to avoid stressing the frame and soundboard. This process ensures your piano sounds its best and prevents long-term damage.

A standard tuning typically takes 1-2 hours. If pitch raising is needed, allow additional time. Complex pianos or those requiring repairs may take longer. We'll provide a time estimate when you schedule your appointment.

Common causes include dried lubricant in the action mechanism, worn bushings, foreign objects in the action, or humidity changes affecting wood components. A professional assessment can identify the specific cause and determine the appropriate repair.

Action regulation is the adjustment of all mechanical components to ensure even touch and response across all keys. Signs that regulation is needed include uneven key height, inconsistent touch weight, or notes that don't speak properly. We recommend a regulation check every 3-5 years for regular players.

Yes, we have experience with water damage repair. The extent of repair depends on how long the water exposure lasted and what components were affected. Some cases require soundboard replacement, action rebuild, or cabinet repairs. We provide honest assessments of what's possible and practical.

Most scratches and finish damage can be repaired or significantly improved. Minor scratches often blend with proper touch-up techniques. Deeper damage may require more extensive work including color matching and blending. We assess each case individually and provide options for different budgets.

Full refinishing typically takes 4-8 weeks depending on the scope of work and our current schedule. This includes preparation, stripping, sanding, applying multiple finish coats, and final polishing. We'll provide a specific timeline when we assess your piano.

Yes, color changes are possible for most pianos. We can match custom colors or apply traditional finishes like walnut or mahogany. Keep in mind that darker colors require more preparation and may affect value for antique instruments. We'll discuss all options during consultation.

We offer both mobile service and workshop options. Tuning and minor repairs are typically performed at your location. Major refinishing and extensive repairs are done at our workshop where we have the proper environment and equipment. Contact us to discuss what's best for your situation.

Based in Merrill, WI, we serve clients throughout central and northern Wisconsin including Wausau, Rhinelander, Tomahawk, and surrounding areas. We also serve parts of northern Minnesota. Contact us to confirm service availability for your location.

We accept cash, checks, and major credit cards. Payment is due at the time of service for on-site work. For major projects requiring workshop work, we require a deposit to begin and payment upon completion.

We request 24-hour notice for cancellations or rescheduling. Late cancellations may incur a fee. We understand that life happens—please call us as soon as possible if you need to change your appointment.